We being wholesalers come across various customers but before customers we like to keep our suppliers and labour safe, specially the good ones. Success to any business it is what it offers, so being in business since 1995 has taught us one good lesson to keep our supplier team and factory strong. For if supplies are good then word of mouth will definitely work in your favour and hence for business in totality.
Wholesale Glass Pipe Supply Chain
Sales in wholesale business specially Wholesaling Glass Pipes and customers in wholesale business are not quite different from other wholesale industries, but yet we have had quite a number of incidents that we can recall have made it to the wall. One of them we had a strange complainant who found the product fine but also claimed that he found a box cutter inside the package and how dangerous it was for him. Communication on the subject went on for about 15 days and we had to close it with a discount. It was apparent that this customer was only after discount. On the other hand we had the most pleasant experience with a real gentleman. Who on a repeat order asked us for pricing and we quoted 4$ for a certain product . His response was that he was unable to pay 4$ and would like to pay 4.5 instead. That was a 0.5$ increase for us, but more than that it felt good to be appreciated for your efforts. The vibration between the customer and us changed, and he is now a favourite customer for our team. This story like a legend has travelled down our chain. Customer is king but most Important of it all is your Supply chain. Specially in the age of Oberlo, Shopify and dropshipping, where every retailer and wholesaler can offer same generic product, supplies that can perform and give you exclusivity become most important for your total portfolio!!